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Frequenty Asked Questions

If you are not satisfied with your article content, please send us an e-mail

Order Questions from potential Customers   can be handled only in German or English Language.
We handle all e-mails usually within 24 hours.

If you have a problem with broken Earphones please read following instructions:
Write Email to with Copy of your Bill.
If the Earphones are under 6 Month old please follow this Instruction:

For our international customers : In this case, please send us a detailed picture on both sides of the connector   and the cable and wait for further instructions in this regard.
We will promptly respond by email. Thank you!


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